Refund Policy

  1. Refund, if applicable shall be requested by User/Resident’s to Sutera Bay Management Office with complete supporting documents submission as per required in Clause 2 for processing.

  2. Required supporting document(s) for refund process application are as follow:

    • Original Payment Receipt generated at the time of making payment
    • Valid NRIC Copy of Parcel Owner/Requestor
    • Valid Bank Account No.
    • Valid Concern Letter (for refund purpose) from Parcel Owner/Requestor
    • Valid E-Payment Registration/Amendment Form

  3. Refunds, if applicable, will be made to the debit/credit card used for the original transaction. Refund inquiry will be process/made in line with Management Corporation’s Sutera Bay Anti-Money Laundering Policy and/or Rules and Regulations.

  4. Applicable Management Corporation’s-Sutera Bay refund transactions are as follow:

    • Service charges
    • Water charges
    • Interest charges
    • Insurance
    • Quit Rent

  5. Any refund inquiry shall ONLY be performed once the completed required documents received by the Sutera Bay Management Office. The application will be processed manually and after verification, if the claim is found valid, the amount received in excess will be refunded by Management Corporation’s-Sutera Bay through Online Transfer/Cheque to Parcel Owner/Requestor and confirmation sent to the email address given in the E-Payment Registration/Amendment Form, within a period of 30 working days in receipt of such claim.

  6. Parcel Owner/Requestor receipt of the refund will depend on the period of time their financial institution takes to finalise the refund. Management Corporation shall not be liable with respect to any loss, cost or expense(s) that may incur as a result of any delay in their financial institution processing to the said refund.

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